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For You
Our Valued Client

Satisfaction Survey

Satisfaction Survey


Thanks in advance for taking the time to answer a few questions. Your answers are important, and we read and reflect on every survey. We seek to continually improve the service and loan products to provide the best experience for our valued clients like you. Please don't feel obligated to answer every question - just write about anything you wish to share. Your comments will help us see our service through your eyes.

Your Name 

  1. Why did you choose Lightning Mortgage to assist you with your borrowing process?

  2. Please rank how we met your expectations.

  3. In thinking about the borrowing process, what did we do for you that was most valuable? Please comment.

  4. Were you pleased with the service provided by Fran and Anthony? Please comment.

  5. Do you feel that you received world-class service throughout the process? Please comment.

  6. Was there anything about the transaction that caused you to feel uncomfortable? Please comment.

  7. What specific situation stands out most in your mind about the entire process?

  8. Will you use Lightning Mortgage for your borrowing needs in the future?

  9. Have we earned your trust? Will you recommend our services to your family members, friends and colleagues?

  10. May we share your comments with others?

  11. This is the Security Code:

  12. Copy the Security Code in the box below